A: Preserved flowers are real blooms treated with non-toxic, eco-friendly technology to retain their natural shape, texture, and color for1-3 years. No watering or sunlight needed—perfect for long-lasting decor.
Q: How many flower varieties do you offer?
A: We source over 60 premium varieties, including Ecuadorian roses, French hydrangeas, baby’s breath, and seasonal blooms like peonies and ranunculus. Explore ourCollectionspage for inspiration.
Order & Payment
Q: How do I place an order?
A: Browse our shop, add items to cart, and proceed to checkout. We accept Visa, Mastercard, PayPal, and Apple Pay. For bespoke orders, use the form on ourCustom Servicepage.
Q: Can I modify or cancel my order?
A: Changes/cancellations are allowedwithin 2 hours of orderingfor standard items. For bespoke orders, cancellations must be made within 24 hours of design confirmation. Contactsupport@rosayfloral.comfor assistance.
Shipping & Returns
Q: How long does shipping take?
A: Domestic orders ship within 3-5 business days; international orders take 7-15 business days (varies by location). Track your order with the link in your confirmation email.
Q: Do you accept returns?
A: We offer a 7-day return policy for unused, unopened items in their original packaging. Custom orders are non-refundable unless damaged during delivery. Contact us for a return authorization.